FAQ on joining Spree

This my first time joining spree, please assist me on the purchasing procedure?

Where to view the Shipment charges & caculation?
Click here

Any discount or entitlement for
joining your Spree?
Click here

Do you supply spree or private spree & what's your rate?

Where to download the order form?

What type of local collection mode do you provide & what is the charges?
Local postage (Normal/ Registered), Mass meet up collection, Doorstep Delivery/ Courier & Self collection at my place. All the charges can be view on the order form.

What is the difference between Normal and Registered mail?
Normal Mail
There is no tracking number for your parcel.
If you did not receive your parcel, singpost is unable to track the item.

Registered mail
Tracking number is provided for your parcel & for you to sign over.
You can go to http://www.singpost.com/ra/ra_article_status.asp to track your items whereabouts.

Is there a difference in the delivery method between normal and registered mail?
There is no difference on the delivery method.

If the parcel is small, the postman will slot into your mailbox for normal mail.

If the parcel is bulky, the postman will go to your doorstep to check if there's anyone home to receive the parcel regardless whether it is normal or registered mail.

If no one at home, the postman will place a collection receipt at your doorstep. Please collect the parcel the next working day.

How long does Singpost takes to deliver item to my house?
2 - 10 working days.

My item has been damaged via normal mail. How?
I'm regret to inform you that Lovely Inn will not be liable for any damaged during the delivery process caused by Singpost. My responsibility ends once item has been mailed out to Singpost.

My item has been mailed out but I have yet to receive it after 7 working days.
In the event of lost mail, it cannot be refunded. I'm not be liable for lost mail via normal postage. However, I will assist to report lost mail to Singpost & wait for them to revert back before I can update you. Hence, all buyers are strongly encouraged to opt for registered mail. For registered mail, you are able to track your item status on Singpost website. Please call up Singpost and provide them the tracking number if you have not received your item.

It is my first time purchase. How can I make sure the dress will fits me without trying?
Measure one of your own favourite dress & compare with Seller measurement chart. So when you are making purchase, you will know the measurement and length that fits you well.
Alternatively, you can provide me your height, weight & full body measurement, i will ask seller on your behalf.
Otherwise do not buy to avoid disappointment.

Can i request to wait till all my different spree items have arrived den you deliver together so that i can save more on the local postage side?
Yes, however waiting time will be longer because different spree have different arrival timing some may be faster & some may be slower depending on the seller efficient.

What does the remaining time (剩餘時間) in each item site means? Can I still place my order?
The remaining time refers to the amount of time left for each item to be shown on the site. Sellers can post their items on yahoo auction for maximum 30 days. After 30 days, the remaining time will change to
已經結束 (i.e. ended).

There’s 2 meaning to
已經結束. First reason, the item site has reached 30 days and the link is gone until the seller check her stock status and reposts the link. Second reason, if the item site does not re-linked after 1 week, it may means the item is out of stock or sold out.

Not encourage to place your order on those items that have little remaining time or low qty as there is a high possibility that the item may be out of stock. However if it went out of stock, full refund of that item will be made.

I have not receive the confirmation email for my order or payment. How?
Please email me again if I did not reply you after 2 days. Alternatively, drop a message at the tag board, MSN or facebook to notify me.

Can I add on orders after order placed?
Yes, you may but it will consider as new order.

How long would it take for my items to arrive?
All merchants previous speed has been stated under their link. Different Merchants different arrival time. Usually waiting period ranging from 2 weeks to 2 months.  Please restrain from purchasing it through spree if you can't wait because we have no control over merchants speed.

Why did the waiting time for some spree need to take such a long time to reach?
We will have to depend on merchants & their supplier’s speed. It’s very common for spree to be slow. It is normal for different spree order that is placed on the same day does not arrive on the same date. Please note that different sellers have different speed. Thanks you for your patience.

I have waited so long for my items to arrive but it went out of stock suddenly?!
Sellers have every right to inform us the out of stock items whenever their suppliers identify them during manufacturing process. At times, the sellers may spot defect items during quality check before shipment and cancel out as out of stock items without letting me know. If that's the case, I will only know after the parcel arrival.

Why am I not getting on-time updates on the shipment status in the website?
The Spree Status Post is updated daily at different time intervals once sellers notice me. If the sprees you are checking does not have any update, you may wish to try again at a later date. If you still experience problem with tracking your item, please contact Lovely Inn.

Why does my item take longer than what is quoted/ stated to arrive?
The delivery times quoted are the previous batch speed. All items might be delay by sellers or their suppliers, their holiday season, weekend off & also subjected to customs inspection which may require additional days.

My spree item was defect/ wrong size/ wrong design/ wrong color/ stain, how? Can exchange or refund a not?
Most sellers don't practice return policy for overseas buyers but you can still email me whether the seller accept return goods in exchange for the same item or partial refund. However, you have to bear the return cost which is minimum $6 to maximum $15 depending on how heavy your item weighs.

If the seller does not accept overseas exchange, I regret to inform you that there will be no refund. Note that items not up to your expectation and defects are non refundable as well.

The item I received is different from the picture shown on the website.
Please note that the items may not reflect exactly the same of the picture that shown on the site. Some may be manufactured based from those fashion magazine. This is the risk that we can't control for online shopping.

Why is my items confiscated by custom? Can refund a not?
Some items are prohibited to be released from custom side depending on their regulation. If it’s really confiscated by custom, Lovely Inn is unable to make refund to you as we all will be affected too. I will shown you the proof of document if item really confiscated by the custom. Please buy at your own discretion.

Hey, your order form look weird leh, i dunno how to fill in?
Steps have been stated at the download order form post.
If you are still unsure on how to fill in the order form, just fill in your particular & the url. Lovely Inn will check & revert to you.
Or u may use the traditional way to place order too.
Purpose to use the order form is to speed up the process of confirming your orders as well as to auto generate the payable amount for you to view in advance.

S$2 postage for normal mail? What does the “for the 1st heaviest item and subsequent S$1 applies to items from the same spree” mean? isn’t the S$2 a fixed amt for 1 item?
Example 1: u buy 2 items & each of their shipment category fall in D & F. Local Normal mail 1st heaviest item is D S$2 den F sub item will be S$ 0.50c
Example 2: u buy 2 items & each of their shipment category fall in D. Local Normal mail 1st heaviest item is D S$2 den sub item will be S$1
Have to depend on which category your item fallen in.
No worry, I will revert to you if your order form is wrongly filled.

Hey, do u ship to overseas? How do you charge to post to overseas. By which courier?
Yes by Singpost. Stroll to the end of the page.
Alternatively, if u have your own courier. U can ask them to collect it from me & you pay to your own courier.

Hey, will u inform us after our items arrived?
Yes, i will send an email to notice you after i mail out the items or ready for collection.

Hey, i call your mobile to ask question, y din u answer?
Sorry, I do not response to phone call at all but u can text, line, wechat or whatsapp me.
All inquiry/ confirmation via email only.

Pageviews from the past week

Registration No: 53132270W